Privacy Policy

WHAT DOES THIS POLICY COVER?

Rose Clover Limited is a company incorporated in England and Wales. Our company number is 9214485 and our registered address is 53 Kent Road, Southsea, Hampshire, PO5 3HU.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://roseclover.co.uk (the “Site”). We respect and value the privacy of everyone who visits the Site, and only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of the Site. If you do not accept and agree with this Privacy Policy, you must stop using the Site immediately.

    PERSONAL INFORMATION WE COLLECT

    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

    We collect Device Information using the following technologies:

    “Cookies” - data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies read our Cookie Policy, and to read about how to disable them, visit http://www.allaboutcookies.org.

    “Log files” - track actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

    “Web beacons,” “tags,” and “pixels” - electronic files used to record information about how you browse the Site.

    Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

    Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).  We refer to this information as “Order Information.”

    If you have chosen to create an account as part of the purchase process, and have selected a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION?

    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise the Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

    CONSENT

    When you provide us with Personal Information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

    If we ask for your Personal Information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    If you would like to access, correct, amend or delete any personal data we hold about you or simply want more information just contact team@roseclover.co.uk.

    SHARING YOUR PERSONAL INFORMATION

    Rose Clover will only use the data you share with us for the purpose you consented to. The only other occasions where your Personal Information may be shared are:

    • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
    • If Rose Clover Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
    • If we are required by law to do so or if you violate our Terms of Service.

    THIRD-PARTY SERVICE

    In general, the third-party providers used by us will only collect, use and disclose your Personal Information to the extent necessary to allow them to perform the services they provide to us. In some cases, the data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

    Listed below are details of the main third-parties we utilise - we recommend you read their privacy policies so you can understand the manner in which these providers will handle your Personal Information.

    • Our website is powered by Shopify. You can read more about how Shopify uses your Personal Information at: https://www.shopify.com/legal/privacy
    • When you initially provide or update your Order Information, we and our web-host Squarespace, transmit it via an encrypted connection to our payment processor, Stripe. Payment information is transmitted using HTTPS encryption, and they maintain PCI DSS certification. Stripe uses and processes your payment information in accordance with their Privacy Policy at: https://stripe.com/privacy. Squarespace doesn’t store your payment information, other than your postcode and country, which is required for billing and to comply with tax and other government regulations.
    • In-store we use PayPal as our payment processor. Their Privacy Policy can be found at: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev.
    • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information at: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics at: https://tools.google.com/dlpage/gaoptout.
    • To provide you with marketing communications we believe may be of interest to you we use services such as Google AdWords’ free conversion tracking features and remarketing codes, and Microsoft’s free tracking features (see Behavioural Advertising for more details).
    • Our mailing lists are generated by a company called Mailchimp. Details of how they use your Personal Information can be found at: https://mailchimp.com/legal/privacy.  
    • When we send out orders, shipping details such as addresses and phone numbers are shared with either Royal Mail, Parcelforce or other selected couriers.

    Social Media
    The Site provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram and Pinterest. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Site domain. Each social media site has its own Privacy Policy which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools.

    Links
    Our Site may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites and advise you to check the privacy policies of any such websites before providing any data to them.

    BEHAVIOURAL ADVERTISING

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    DO NOT TRACK

    Please note that we do not alter the Site’s data collection and use practices when we see a Do Not Track signal from your browser.

    YOUR RIGHTS

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact team@roseclover.co.uk.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION

    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. By law, we have to keep basic information about customers for six years after they cease being a customer for tax purposes.

    CHANGES

    We reserve the right to update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to check back regularly. If we make material changes to this policy, we will notify you via email.

    If the Site is acquired or merged with another company, your information may be transferred to the new owners so they can continue to sell products to you.

    CONTACT US

    For more information about our privacy practices, if you would like to access, correct, amend or delete any personal information we have about you, or if you would like to make a complaint, please contact team@roseclover.co.uk.